Frogs+ Flies

Slime Studio LV

No Returns, No Refunds Policy

Thank you for choosing to shop at Slime Studio LV. We appreciate your support and are committed to providing you with high-quality slime products. Please carefully review our no returns, no refunds policy outlined below:

1. All Sales are Final: Once a purchase is made, it is considered final. We do not accept returns or offer refunds for any reason, including but not limited to change of mind, personal preference, or dissatisfaction with the product.

2. Product Variations: Our slime products are handmade and may exhibit natural variations in texture, color, scent, and appearance. These variations are considered part of the charm and uniqueness of our products and do not qualify for returns or refunds.

3. Product Quality: We take great care to ensure the quality of our slime before it is shipped to our customers. However, if you believe there is a significant issue with the product you received (e.g., damaged or defective), please contact us within 3 days of receiving your order with photographic evidence, and we will address the matter on a case-by-case basis.

4. User Responsibility: It is the customer's responsibility to handle and store the slime products appropriately, following any provided instructions. We are not liable for any issues that arise due to customer misuse or failure to follow the instructions provided.

5. Shipping and Packaging: We carefully package our products to minimize the risk of damage during transit. If you receive a package with visible damage, please document it with photographs and contact the shipping carrier directly. We are not responsible for any damage incurred during shipping.

6. Personal Information: We respect your privacy and will handle your personal information in accordance with our Privacy Policy. We do not store or have access to any payment information provided during the purchase process as it is securely processed by our third-party payment providers.

By completing a purchase on our website or any other platform where our products are sold, you acknowledge and agree to abide by our no returns, no refunds policy.

Please ensure that you carefully review your order before finalizing your purchase. If you have any questions or concerns about our policy or our products, feel free to contact our customer service team before placing your order.

Thank you for your understanding and support.

 

Slime Studio LV

Shipping Information for Slime Studio LV:

1. Processing Time:

   We strive to process and ship orders as quickly as possible. Please allow 2 business days for order processing before shipment. During peak seasons or promotional periods, processing times may be slightly longer, but we will do our best to keep you informed.

2. Shipping Methods:

   We offer various shipping methods to accommodate your needs. The available options will be presented at the checkout page, and you can choose the one that suits you best. The shipping methods may include:

   - Standard Shipping: Estimated delivery time is typically between [7] and [10] business days, depending on the destination.

   - Expedited Shipping: If you need your order faster, we offer expedited shipping with an estimated delivery time of [5] business days. Please note that additional fees may apply.

3. Shipping Costs:

   Shipping costs will be calculated based on the weight of your order, the destination, and the chosen shipping method. The shipping cost will be displayed at the checkout before you complete your purchase.

4. Tracking Information:

   Once your order has been shipped, we will provide you with a tracking number via email or the platform you used to place the order. You can use this tracking number to monitor the progress of your shipment online.

5. Packaging:

   We take great care to package our slime products securely to minimize the risk of damage during transit. Each slime container will be sealed tightly, and additional protective materials may be included to prevent leakage or breakage.

6. Shipping Restrictions:

   Please be aware that some countries or regions may have specific import restrictions or regulations on the shipment of slime products. It is the customer's responsibility to be aware of and comply with any applicable customs or import regulations in their country.

7. Address Accuracy:

   To ensure successful delivery, please provide an accurate and complete shipping address during checkout. We will not be responsible for any delays or non-delivery caused by incorrect or incomplete address information provided by the customer.

If you have any questions or need further assistance regarding shipping, please contact our customer service team, and we will be happy to assist you.